5.0 out of 5 stars Horizon treadmill

J.F. · April 28, 2025

(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } I searched for quite some time looking for a treadmill that could work for our family. First started looking for walking pads, but then decided to look at home treadmills too. Wanted something that could be stored if needed - the bottom folds up to help with space (it is heavy so i don't recommend trying to move it all over); wanted an incline feature; wanted something that could go from a slow walk all the way up to a run. Also hoped for a few pre-program settings. This has all of that. It is sturdy - another thing i hoped to find. It has bluetooth speakers - they are not great, but i do notice a difference when i listen through those versus my device. Also has a fan - haven't needed it yet, but that was easy to use too.It is easy to take speed and incline up and down. It is not very portable though - some fold away, this does not, but the bottom folds up easily so you can make it upright if you need to save some space when not in use.It is heavy so you will need multiple people to put it where you want it. Also, consider taking it out of the box to move it.This is priced on the higher end of what I planned to spend, but after my research, i decided to spend the extra money - people who have had Horizon products liked their longevitiy.

5.0 out of 5 stars Seemingly unbeatable value!

M.N. · March 14, 2025

- REGISTER WHEN YOU BUY TO EXTEND THE WARRANTY - The web form errors if you attach a receipt so skip that I guess. Other reviewers say you have TEN DAYS after purchase.T202:Admittedly this is my first treadmill purchase. However, I spent several hours researching and reading before deciding on this one. Especially with prime shipping and an extended warranty, to be less than $1k with tax is bonkers. We've only put about 20 "miles" on it so far but could not be happier --again, for the price.Some random thoughts:- Disassembled, the base is a bit too heavy to move with 1 person unless you're just rocking it into place (and you weight over 170 pounds). The instructions say keep it deployed and shipping cables in until done so you can't use the wheels :(- The speaker is a joke, not nearly loud enough to understand a podcast over my clopping hooves- Fan is homeopathic but better than nothing- Assembly is super fast and easy, pretty large and grippy tools included- Incline is incline -- we only have 7 foot ceilings where we put it which I stupidly did not account for. Wife can crank it but I'm too tall to get anything above 4 running or my head will hit the ceiling.- Well built, at least the important parts. Control panel wont cosmetically survive a topple or a drop with assembly unscathedMost importantly: For the the 60" deck, good reliability, adequate power I haven't found a better deal. Add in a $30 bluetooth speaker, $60 two year warranty, and a $20 floor fan and the package will rock many $1500 treadmills out there. Read the bad reviews: many talk about how their machine was serviced -- notice nobody says that they get ghosted by support like I read with many nordic track reviews.Update: one month in and this has changed my life. Working as expected.

1.0 out of 5 stars Broke in less than 8 months and warranty service has lack of urgency. Build quality is haphazard.

D. · April 7, 2025

**Review of Horizon Fitness T101 Treadmill**I purchased the Horizon Fitness T101 treadmill on August 17, 2024, and I am alarmed to report that it is currently inoperable. From the outset, my experience with this treadmill has been fraught with issues that raise serious concerns about its safety and overall quality. During use, the treadmill would unexpectedly pause mid-stride, creating a significant safety hazard that nearly resulted in injury. This malfunction not only disrupted my running rhythm but also posed a serious risk of falling, which is particularly concerning for anyone who relies on a treadmill for their fitness routine. Such a critical flaw raises grave doubts about the product's reliability and overall build quality.When I first contacted customer service for assistance, I was met with further frustration. I was asked to provide a serial number, which I could not locate. Despite my willingness to send my purchase receipt as proof of ownership, the representative insisted on the serial number, making the process unnecessarily complicated and time-consuming. This lack of flexibility in their customer service approach is unacceptable, especially for a product that is supposed to be backed by a reliable warranty. Additionally, their Bolo.com webpage lacks clear instructions on how to file a warranty claim, which adds to the confusion and frustration for customers seeking support.After finally locating the serial number, I submitted a warranty claim on April 4, 2025. The agent assured me that replacement parts were available and would be shipped immediately. However, the tracking number provided indicated that only a shipping label had been created, and the parts were inexplicably delayed for three days in Stockton, California. This delay was not only inconvenient but also indicative of poor logistical management on Horizon's part. We ultimately received the parts on April 15, 2025, but the customer service experience remained deeply unsatisfactory. My wife encountered conflicting information from two different technicians regarding the status of our repair, which only added to our frustration. We were informed that the technicians accept jobs based on Horizon's payment structure, raising serious concerns about their commitment to customer service and the quality of repairs being performed.The previous treadmill I owned served my family reliably for four years, and it cost significantly less than the Horizon model. The stark contrast in durability and performance is troubling. The build quality of the Horizon treadmill is highly questionable, and the numerous issues I have faced highlight a troubling lack of durability and craftsmanship. It is disheartening to invest in a product that fails to meet basic expectations for quality and safety.As of April 25, 2025, a technician arrived to install a new belt and motor, only to discover that both side panels were completely broken and not securely attached to the treadmill. This presents a critical safety risk, as the technician claimed that the treadmill could still be used without these panels. This statement is not only alarming but also reflects a concerning attitude towards safety and quality control. It appears that this situation is a manufacturing defect, and I am now left to contact Horizon once again to address this alarming issue. The fact that I have to repeatedly reach out for resolution is indicative of a systemic problem within the company's customer service and product quality.In summary, I cannot recommend the Horizon Fitness T101 treadmill due to its poor build quality, significant safety hazards, and the lack of effective customer service. The combination of these factors raises serious concerns about the reliability of this product and the company's commitment to customer satisfaction. Investing in a treadmill should provide peace of mind and a reliable fitness experience, but my experience with Horizon has been anything but that. I urge potential buyers to consider these issues carefully before making a purchase, as the risks associated with this product far outweigh any potential benefits.