Description:
Introducing La Specialista Prestigio by De’Longhi. Created for the passionate espresso and coffee drinker, this elegantly designed, professionally-inspired espresso machine empowers you to precisely handcraft espresso the right way. New features and accessories give you more control over espresso extraction. For starters, The Patent Pending Sensor Grinding Technology delivers precise, consistent grinding and the optimal dose for espresso, every time. Two sensors measure the burrs position and therefore calibrate the duration of grinding process to ensure proper dose and grind size. Then the Smart Tamping Station lets you replicate the perfect tamp — simply activate the lever to press the dose with the right pressure for flawless results, with no mess on your countertop. Dynamic pre-infusion works by automatically adapting the pre-infusion length to the density of the coffee dose, to ensure the entire surface of the coffee dose is evenly and gently wet for an optimal extraction. Next, Active Temperature Control with three temperature profiles reduces temperature fluctuations, thus ensuring the perfect stability to brew a high quality coffee and allows to choose between 3 temperature profiles to set the right temperature for the coffee beans of your choice. And on top of that – there is no waiting time between brewing espresso and frothing your milk for latte with Dual Heating System. La Specialista Prestigio is equipped with two independent heating systems. One thermoblock for extracting coffee and an independent heating system for milk texturing or frothing ensures immediate beverage preparation. La Specialista Prestigio features 2 single wall filter baskets for greater control of each extraction. Finally, the My LatteArt steam wand ensures the right milk texturing for café quality lattes and flat-whites. And for added convenience, use La Specialista’s separate hot water spout to brew an authentic Americano. So whether you’re impressing guests with your magnificent coffee skills or enjoying the personal satisfaction that comes from handcrafting something the right way, the versatile La Specialista Prestigio will give you a more enlightened coffee experience at home.
Reviews:
1.0 out of 5 stars Within 16 month 2 machines lost pressure after running descale program. DeLonghi denied warranty
(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } In August 2023, we purchased a De Longhi La Specialista Prestigio EC9355M espresso machine on Bolo. After 16 months, after a descaling cycle, the machine stopped working: the brewing unit and milk frother lost pressure and heating power, the steam light flashed for about a minute, and the machine then went into a warning mode displaying a red triangle. Troubleshooting, including repeating the descaling process, was unsuccessful. We suspected a clogged water line or a defective pressure pump, possibly due to loose particles from the descaling.First, we contacted the local De Longhi service, but the official provider for our area listed on the De Longhi website told us they would not repair or service this De Longhi model at all and did not offer any alternatives or help. We then contacted De Longhi directly through their website, expecting warranty protection due to the previous online registration. Although De Longhi initially clearly confirmed registration and warranty protection via email, they later rejected the warranty claim, citing the Bolo seller's non-certified status with De Longhi.We expressed our frustration at this, emphasizing that we had registered the machine as instructed and had even received written warranty confirmation from De Longhi. Frankly, we don't care at all how De Longhi as a company has organized its seller structure, as we have no control over it anyway. All we know is that we bought a semi-automatic espresso machine from Bolo, of course we don't know the status of every seller within De Longhi's internal corporate structure.We also wondered why a simple descaling performed according to De Longhi's own instructions would cause such a serious defect and why De Longhi refuses to provide any support when such a serious malfunction occurs on a relatively new machine, whether or not there is a valid warranty. Whether or not the Bolo seller was listed as a certified dealer internally at De Longhi had absolutely nothing to do with the nature of the malfunction. After sending a few emails back and forth with De Longhi's customer service department, De Longhi broke off communication and has not responded since.We would like to emphasize in this context that this was already our second La Specialista; the first one had exactly the same problem after only three weeks (after descaling loss of pressure when frothing milk or brewing coffee). Since the return window at Bolo was still open for our first La Specialista, we were able to return it and exchange it. Unfortunately, we were not so lucky with our second De Longhi espresso machine and found out that De Longhi does not keep its guarantee promise.From this experience, we conclude that De Longhi's warranty is unreliable after the Bolo return period has expired. In addition, the product quality of De Longhi espresso machines seem to be poor. We therefore can not recommend buying the De Longhi Specialista and are completely dissatisfied with De Longhi as a company.We have since purchased a different semi-automatic espresso machine, the Ninja Luxe Café Premier ES601. To our surprise, it brews an even better espresso than our De Longhi Specialista Prestige EC9355x did, when it was still working.
5.0 out of 5 stars Works great for us!
This is actually our second purchase of this coffee / espresso maker. We have one in our church for about a year making about 30 coffees every week. This machine has just been a workhorse. We decided to get one for the house when my wife got a promotion at work (she deserved this machine for sure!) My wife and I love the coffees it makes, and it is pretty easy to clean (compared to automatic machines which are a pain!) GREAT BUY!
1.0 out of 5 stars De'longhi doesnt stand behind their product. Great machine but seems to have a 2 year lifespan
UPDATE - 7/21/2025 - I reduced my review to 1 star after finding out that De'Longhi does NOT stand behind their product. Their only solution for me after my machine broke for the 2nd time is to pay roughly $300 to repair or they would give me a "generous" discount of 20% off a new machine. Neither solution is acceptable in my mind and I will not be purchasing another De'Longhi product in the future. Sad, because I really loved my machine while it worked.@De'Longhi - you could have kept a happy customer if you had provided more evidence that you stand behind your equipment, like a 40 or 50% discount instead of a paltry 20%. I'll be going back to Breville from now on.ORIGINAL REVIEWI have had this machine for almost 4 years and use it multiple times daily. I love the semi-automaticity of the grinder being built in to the machine with the manual adjustments for grind coarseness and amount. It does take some time to get the settings just right but once it's set, you don't have to mess with it.I love the Smart Tamping station. The way it is designed with the tamping lever provides consistent tamps and makes for a much cleaner counter as the grinds are all contained and tamped in the portafilter dispenser. My old Breville wasted so much ground coffee due to overflow and I always had to wipe up coffee grinds. This creates very little waste. I drink Americanos exclusively and my husband does Lattes. The selection dial that allows you to choose espresso, americano, or coffee is a great feature. Just remember to change it to what you want or you'll get a watery latte!The frother works well and is pretty hands-off. A tip to help prevent the "screaming" is to incorporate a bit of air at the beginning of the process by raising the tip out of the milk just a bit. This helps lessen the annoying sound while it froths. It does create a sort of micro-foam and can likely do more in the hands of an experienced barista, but I don't get artsy. The auto off feature is nice as it prevents you from over steaming your milk.There's a "my" button that allows you to create a custom setting but we honestly never used that. I do also love that I can dispense hot water at a touch. Perfect for my mid-day teas. The machine heats up quite quickly. I just do wish it had a double boiler so I could froth and pull a shot simultaneously. As it is though, it is ready for a second shot or frothing in just a few seconds. I will say, this is a loud machine (but most espresso machines are). Don't plan on having a conversation with anyone but yourself during your coffee making. Overall, the machine has been great. I did take off one star due to a recurring issue with some leaking inside the machine. It was fixed under warranty once already but is happening again - however I fear it is out of warranty now. We'll see how their customer service is on this second round of repairs and I may come back to adjust my rating. The first repair process was good, although we were without our machine for at least a couple of weeks. When it was returned, the water canister was broken (due to shipping, not De'Longhi's fault) so that meant even longer time without use. Just disappointing to spend $700 on a machine to have it need repairs twice in 4 years. Seems like 2 years is the max lifespan on this.
5.0 out of 5 stars An excellent machine.
This is an excellent machine, not even considering that it is under $1K, it stands up to almost any machine as far as quality of espresso produced. This machine comes with an excellent start up guide which can be a little confusing to understand at first because it was written by Italians, lol. Hang in there!! After figuring out your dosing, grind, and temp settings, you will be enjoying FANTASTIC espresso in no time at all. Do keep in mind that when changing the grind settings, you have to change it WHILE THE GRINDER IS IN OPERATION. Failing to do this may damage the grinder.Frothing wand and hot water features work great as well, although just a little longer wait than I expected for these to achieve their goals.Don't wait, just buy this machine if you are in the market.
Fast and Quiet
(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } Cappuccino or Americano, easy to use with consistent results. Sure, there are more expensive machines out there, this one does superb coffee. Once you find the beans you like, set the grind size and quantity, you get same cup every time. I use a separate frother, always have, so can’t speak for the wand. I can use wands, just find a separate frother faster.
Es una maravilla, tenemos más de 5 máquinas en la familia y ninguna ha fallado en 3 años
Son muy buenas máquinas,la presión es muy buena, puedes controlar el grueso del molido la cantidad de café y otros, al tener un tope al apretar el café no se aprieta de más quemándolo, eso hace que cualquiera puede hacer un café, tenemos en casa de los abuelos en la oficina y todos las usan diario y en más de 3 años que las tenemos ni un problema. Al inicio tuvimos tema con instalar el cono del grano de café pero llamamos al 01800 de Delonghi y nos guiaron para solucionarlo, creo que es la mejor relación precio calidad que hemos tenido y sale buenísimo el café …
muy mal servicio al cliente.
Despues de 6 meses de uso y si, haciendo muy buen café, la maquina dejo de funcionar. Me pidieron comprar un descalcificador para limpiarla y siguió sin funcionar. Hoy después de 6 semanas de promesas de recolección, llamadas sin contestar y cuentos chinos por parte de Delonghi MX finalmente me dijeron que la tendría que llevar yo a DHL pues si quería que ellos enviaran a recogerla lo harían en aproximadamente 15 días. La maquina resulto bastante mala y la atención al cliente peor, esperemos al menos respeten la garantía. NO la recomiendo en absoluto.
EDIT: Unprofessional Warranty Service, and Leaking and Lost Pressure After 6 Months
EDIT2: ABYSMAL WARRANTY SERVICE!Been waiting for months for the machine even after they confirmed that it needs replacement. They changed the ticket number to hide the long history of no replies, and when confronted on the phone they blamed the long delay on people passing away. This is a blatant disregard of employee's privacy and if a service center is short-staffed, contact another one - you're an international company!EDIT: WARNING!Was in contact with support and after a video call to show the defect, they instructed me to send the unit to a sketchy repair facility. It's been more than a month since I sent the unit, and no reply from emailing/calling every week.The last email I got was from "Rose L" stating that "Since your are located in Canada, repairs are handled in a different manner." - support.delonghi.ca.en@delonghigroup.com??? The email I was in contact with was always for Canada, and they never explained what "different manner" entails... Not confident that I'll ever see this $900 espresso machine again, and definitely will never recommend any of their products..The Good:While it was working, it was decent. The smart tamping helped reduce mess and gave consistent pulls, and the pressure gauge was a good indicator instead of counting the duration. The temperature adjustment is a nice addition, even if there's only 3 settings.The Bad:After 6 months, it started leaking from within, and the pressure wasn't able to build up. Contacted support but no dice. It's a shame because for this price I'd expect it to last longer.The grinder steps are too large - two intervals could go from bitter water to espresso concentrate. Also, over time coffee grinds get stuck on the tamping mechanism inside so the lever doesn't go all the way up anymore, which can be annoying because you'll have to hold it otherwise grinding will stop.The prestigio is supposed to have a mobile wand, but the wand isn't very mobile.The brew settings: Espresso, Americano, and Coffee - the last one might as well not be on there. The coffee setting nukes the pressure so it's just extracting colored bitter water over a long period. Imagine grinding and pressing your grinds for espresso and then pouring water through it.Overall disappointed that I didn't hear back from support and that it gave out after such a short period.
Configuración complicada
Es un excelente producto de alta calidad y bonitos detalles, cumple con su función como una cafetera profesional pero casera (ósea no pars producciones en grandes masas).*Recomendacion llamen a DēLonghi directamente para la configuración ya que a mi me tardo en agarrar y ya hasta la iba a regresar por que pensé que tenía defectos.
Visit the De'Longhi Store
De'Longhi EC9355M La Specialista Prestigio Espresso Machine , 1.3L, Stainless Steel,Silver
AED5,43510
Quantity:
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Imported From: United States
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Visit the De'Longhi Store
De'Longhi EC9355M La Specialista Prestigio Espresso Machine , 1.3L, Stainless Steel,Silver
AED5,43510
Quantity:
Order today to get by 7-14 business days
This item qualifies for free delivery
Imported From: United States
At BOLO, we work hard to ensure the products you receive are new, genuine, and sourced from reputable suppliers.
BOLO is not an authorized or official retailer for most brands, nor are we affiliated with manufacturers unless specifically stated on a product page. Instead, we source verified sellers, authorized distributors or directly from the manufacturer.
Each product undergoes thorough inspection and verification at our consolidation and fulfilment centers to ensure it meets our strict authenticity and quality standards before being shipped and delivered to you.
If you ever have concerns regarding the authenticity of a product purchased from us, please contact Bolo Support. We will review your inquiry promptly and, if necessary, provide documentation verifying authenticity or offer a suitable resolution.
Your trust is our top priority, and we are committed to maintaining transparency and integrity in every transaction.
All product information, images, descriptions, and reviews originate from the manufacturer or from trusted sellers overseas. BOLO is not affiliated with, endorsed by, or an authorized retailer for most brands listed on our website unless stated otherwise.
While we strive to display accurate information, variations in packaging, labeling, instructions, or formulation may occasionally occur due to regional differences or supplier updates. For detailed or manufacturer-specific information, please contact the brand directly or reach out to BOLO Support for assistance.
Unless otherwise stated, all prices displayed on the product page include applicable taxes and import duties.
BOLO operates in accordance with the laws and regulations of United Arab Emirates. Any items found to be restricted or prohibited for sale within the UAE will be cancelled prior to shipment. We take proactive measures to ensure that only products permitted for sale in United Arab Emirates are listed on our website.
All items are shipped by air, and any products classified as “Dangerous Goods (DG)” under IATA regulations will be removed from the order and cancelled.
All orders are processed manually, and we make every effort to process them promptly once confirmed. Products cancelled due to the above reasons will be permanently removed from listings across the website.
Description:
Introducing La Specialista Prestigio by De’Longhi. Created for the passionate espresso and coffee drinker, this elegantly designed, professionally-inspired espresso machine empowers you to precisely handcraft espresso the right way. New features and accessories give you more control over espresso extraction. For starters, The Patent Pending Sensor Grinding Technology delivers precise, consistent grinding and the optimal dose for espresso, every time. Two sensors measure the burrs position and therefore calibrate the duration of grinding process to ensure proper dose and grind size. Then the Smart Tamping Station lets you replicate the perfect tamp — simply activate the lever to press the dose with the right pressure for flawless results, with no mess on your countertop. Dynamic pre-infusion works by automatically adapting the pre-infusion length to the density of the coffee dose, to ensure the entire surface of the coffee dose is evenly and gently wet for an optimal extraction. Next, Active Temperature Control with three temperature profiles reduces temperature fluctuations, thus ensuring the perfect stability to brew a high quality coffee and allows to choose between 3 temperature profiles to set the right temperature for the coffee beans of your choice. And on top of that – there is no waiting time between brewing espresso and frothing your milk for latte with Dual Heating System. La Specialista Prestigio is equipped with two independent heating systems. One thermoblock for extracting coffee and an independent heating system for milk texturing or frothing ensures immediate beverage preparation. La Specialista Prestigio features 2 single wall filter baskets for greater control of each extraction. Finally, the My LatteArt steam wand ensures the right milk texturing for café quality lattes and flat-whites. And for added convenience, use La Specialista’s separate hot water spout to brew an authentic Americano. So whether you’re impressing guests with your magnificent coffee skills or enjoying the personal satisfaction that comes from handcrafting something the right way, the versatile La Specialista Prestigio will give you a more enlightened coffee experience at home.
Reviews:
1.0 out of 5 stars Within 16 month 2 machines lost pressure after running descale program. DeLonghi denied warranty
(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } In August 2023, we purchased a De Longhi La Specialista Prestigio EC9355M espresso machine on Bolo. After 16 months, after a descaling cycle, the machine stopped working: the brewing unit and milk frother lost pressure and heating power, the steam light flashed for about a minute, and the machine then went into a warning mode displaying a red triangle. Troubleshooting, including repeating the descaling process, was unsuccessful. We suspected a clogged water line or a defective pressure pump, possibly due to loose particles from the descaling.First, we contacted the local De Longhi service, but the official provider for our area listed on the De Longhi website told us they would not repair or service this De Longhi model at all and did not offer any alternatives or help. We then contacted De Longhi directly through their website, expecting warranty protection due to the previous online registration. Although De Longhi initially clearly confirmed registration and warranty protection via email, they later rejected the warranty claim, citing the Bolo seller's non-certified status with De Longhi.We expressed our frustration at this, emphasizing that we had registered the machine as instructed and had even received written warranty confirmation from De Longhi. Frankly, we don't care at all how De Longhi as a company has organized its seller structure, as we have no control over it anyway. All we know is that we bought a semi-automatic espresso machine from Bolo, of course we don't know the status of every seller within De Longhi's internal corporate structure.We also wondered why a simple descaling performed according to De Longhi's own instructions would cause such a serious defect and why De Longhi refuses to provide any support when such a serious malfunction occurs on a relatively new machine, whether or not there is a valid warranty. Whether or not the Bolo seller was listed as a certified dealer internally at De Longhi had absolutely nothing to do with the nature of the malfunction. After sending a few emails back and forth with De Longhi's customer service department, De Longhi broke off communication and has not responded since.We would like to emphasize in this context that this was already our second La Specialista; the first one had exactly the same problem after only three weeks (after descaling loss of pressure when frothing milk or brewing coffee). Since the return window at Bolo was still open for our first La Specialista, we were able to return it and exchange it. Unfortunately, we were not so lucky with our second De Longhi espresso machine and found out that De Longhi does not keep its guarantee promise.From this experience, we conclude that De Longhi's warranty is unreliable after the Bolo return period has expired. In addition, the product quality of De Longhi espresso machines seem to be poor. We therefore can not recommend buying the De Longhi Specialista and are completely dissatisfied with De Longhi as a company.We have since purchased a different semi-automatic espresso machine, the Ninja Luxe Café Premier ES601. To our surprise, it brews an even better espresso than our De Longhi Specialista Prestige EC9355x did, when it was still working.
5.0 out of 5 stars Works great for us!
This is actually our second purchase of this coffee / espresso maker. We have one in our church for about a year making about 30 coffees every week. This machine has just been a workhorse. We decided to get one for the house when my wife got a promotion at work (she deserved this machine for sure!) My wife and I love the coffees it makes, and it is pretty easy to clean (compared to automatic machines which are a pain!) GREAT BUY!
1.0 out of 5 stars De'longhi doesnt stand behind their product. Great machine but seems to have a 2 year lifespan
UPDATE - 7/21/2025 - I reduced my review to 1 star after finding out that De'Longhi does NOT stand behind their product. Their only solution for me after my machine broke for the 2nd time is to pay roughly $300 to repair or they would give me a "generous" discount of 20% off a new machine. Neither solution is acceptable in my mind and I will not be purchasing another De'Longhi product in the future. Sad, because I really loved my machine while it worked.@De'Longhi - you could have kept a happy customer if you had provided more evidence that you stand behind your equipment, like a 40 or 50% discount instead of a paltry 20%. I'll be going back to Breville from now on.ORIGINAL REVIEWI have had this machine for almost 4 years and use it multiple times daily. I love the semi-automaticity of the grinder being built in to the machine with the manual adjustments for grind coarseness and amount. It does take some time to get the settings just right but once it's set, you don't have to mess with it.I love the Smart Tamping station. The way it is designed with the tamping lever provides consistent tamps and makes for a much cleaner counter as the grinds are all contained and tamped in the portafilter dispenser. My old Breville wasted so much ground coffee due to overflow and I always had to wipe up coffee grinds. This creates very little waste. I drink Americanos exclusively and my husband does Lattes. The selection dial that allows you to choose espresso, americano, or coffee is a great feature. Just remember to change it to what you want or you'll get a watery latte!The frother works well and is pretty hands-off. A tip to help prevent the "screaming" is to incorporate a bit of air at the beginning of the process by raising the tip out of the milk just a bit. This helps lessen the annoying sound while it froths. It does create a sort of micro-foam and can likely do more in the hands of an experienced barista, but I don't get artsy. The auto off feature is nice as it prevents you from over steaming your milk.There's a "my" button that allows you to create a custom setting but we honestly never used that. I do also love that I can dispense hot water at a touch. Perfect for my mid-day teas. The machine heats up quite quickly. I just do wish it had a double boiler so I could froth and pull a shot simultaneously. As it is though, it is ready for a second shot or frothing in just a few seconds. I will say, this is a loud machine (but most espresso machines are). Don't plan on having a conversation with anyone but yourself during your coffee making. Overall, the machine has been great. I did take off one star due to a recurring issue with some leaking inside the machine. It was fixed under warranty once already but is happening again - however I fear it is out of warranty now. We'll see how their customer service is on this second round of repairs and I may come back to adjust my rating. The first repair process was good, although we were without our machine for at least a couple of weeks. When it was returned, the water canister was broken (due to shipping, not De'Longhi's fault) so that meant even longer time without use. Just disappointing to spend $700 on a machine to have it need repairs twice in 4 years. Seems like 2 years is the max lifespan on this.
5.0 out of 5 stars An excellent machine.
This is an excellent machine, not even considering that it is under $1K, it stands up to almost any machine as far as quality of espresso produced. This machine comes with an excellent start up guide which can be a little confusing to understand at first because it was written by Italians, lol. Hang in there!! After figuring out your dosing, grind, and temp settings, you will be enjoying FANTASTIC espresso in no time at all. Do keep in mind that when changing the grind settings, you have to change it WHILE THE GRINDER IS IN OPERATION. Failing to do this may damage the grinder.Frothing wand and hot water features work great as well, although just a little longer wait than I expected for these to achieve their goals.Don't wait, just buy this machine if you are in the market.
Fast and Quiet
(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } Cappuccino or Americano, easy to use with consistent results. Sure, there are more expensive machines out there, this one does superb coffee. Once you find the beans you like, set the grind size and quantity, you get same cup every time. I use a separate frother, always have, so can’t speak for the wand. I can use wands, just find a separate frother faster.
Es una maravilla, tenemos más de 5 máquinas en la familia y ninguna ha fallado en 3 años
Son muy buenas máquinas,la presión es muy buena, puedes controlar el grueso del molido la cantidad de café y otros, al tener un tope al apretar el café no se aprieta de más quemándolo, eso hace que cualquiera puede hacer un café, tenemos en casa de los abuelos en la oficina y todos las usan diario y en más de 3 años que las tenemos ni un problema. Al inicio tuvimos tema con instalar el cono del grano de café pero llamamos al 01800 de Delonghi y nos guiaron para solucionarlo, creo que es la mejor relación precio calidad que hemos tenido y sale buenísimo el café …
muy mal servicio al cliente.
Despues de 6 meses de uso y si, haciendo muy buen café, la maquina dejo de funcionar. Me pidieron comprar un descalcificador para limpiarla y siguió sin funcionar. Hoy después de 6 semanas de promesas de recolección, llamadas sin contestar y cuentos chinos por parte de Delonghi MX finalmente me dijeron que la tendría que llevar yo a DHL pues si quería que ellos enviaran a recogerla lo harían en aproximadamente 15 días. La maquina resulto bastante mala y la atención al cliente peor, esperemos al menos respeten la garantía. NO la recomiendo en absoluto.
EDIT: Unprofessional Warranty Service, and Leaking and Lost Pressure After 6 Months
EDIT2: ABYSMAL WARRANTY SERVICE!Been waiting for months for the machine even after they confirmed that it needs replacement. They changed the ticket number to hide the long history of no replies, and when confronted on the phone they blamed the long delay on people passing away. This is a blatant disregard of employee's privacy and if a service center is short-staffed, contact another one - you're an international company!EDIT: WARNING!Was in contact with support and after a video call to show the defect, they instructed me to send the unit to a sketchy repair facility. It's been more than a month since I sent the unit, and no reply from emailing/calling every week.The last email I got was from "Rose L" stating that "Since your are located in Canada, repairs are handled in a different manner." - support.delonghi.ca.en@delonghigroup.com??? The email I was in contact with was always for Canada, and they never explained what "different manner" entails... Not confident that I'll ever see this $900 espresso machine again, and definitely will never recommend any of their products..The Good:While it was working, it was decent. The smart tamping helped reduce mess and gave consistent pulls, and the pressure gauge was a good indicator instead of counting the duration. The temperature adjustment is a nice addition, even if there's only 3 settings.The Bad:After 6 months, it started leaking from within, and the pressure wasn't able to build up. Contacted support but no dice. It's a shame because for this price I'd expect it to last longer.The grinder steps are too large - two intervals could go from bitter water to espresso concentrate. Also, over time coffee grinds get stuck on the tamping mechanism inside so the lever doesn't go all the way up anymore, which can be annoying because you'll have to hold it otherwise grinding will stop.The prestigio is supposed to have a mobile wand, but the wand isn't very mobile.The brew settings: Espresso, Americano, and Coffee - the last one might as well not be on there. The coffee setting nukes the pressure so it's just extracting colored bitter water over a long period. Imagine grinding and pressing your grinds for espresso and then pouring water through it.Overall disappointed that I didn't hear back from support and that it gave out after such a short period.
Configuración complicada
Es un excelente producto de alta calidad y bonitos detalles, cumple con su función como una cafetera profesional pero casera (ósea no pars producciones en grandes masas).*Recomendacion llamen a DēLonghi directamente para la configuración ya que a mi me tardo en agarrar y ya hasta la iba a regresar por que pensé que tenía defectos.
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