5.0 out of 5 stars Could be GREAT, but having some issues and not getting great support...

J.O. · July 2, 2021

(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } Final Update:It took a little more time than the instructions indicated, but now a couple weeks in, and the humidity has leveled out. I've got it tuned in to about 68%, and it is holding nicely. I'm very pleased with it. Support was very helpful and responsive. You just need to be patient.Update:I've added a star, as their customer service really is pretty good. They've consistently responded to me and checked in from time to time. They even called me today to talk through my "issues" and try to help me get it resolved.Ultimately, the humidor is working GREAT! Since my "problem" is too much humidity, that means the box is doing it's job really well, and it does look very nice. Also, I'm learning that the hygrometer in any unit should be calibrated the second you get it (I think they should mention that and provide instructions in the box), as they rarely seem to be accurate out of the box. They're also fairly cheap, so buying a second hygrometer and calibrating it to double-check is smart.It sounds like I can play around a bit with the solution and crystals to try and fine tune my humidity to my liking, otherwise, it is within their advertised spec, so it's working as it was designed.Original:I would love to leave this a 5-star review. It wasn't cheap, but was nicely finished and looks good. It seems to have a good seal, which is important with a seasoned humidor. The monogram is great and looks really slick!Now for the not so great.- Following the instructions, humidity is way too high- Instructions are inaccurate about where humidity should be during seasoning- Hygrometer was not calibrated, and there aren't included instructions to calibrate it- The accessory drawer sits very loose, and can be off to either side if not closed with precision - seems like it was built too small for the box- Frustrating that the directions say they "don't recommend with Boveda packs" - that would make things so much simpler than messing with their complicated hydro tray system, and it's unclear why their humidor wouldn't work good with Boveda when so many others do- Support is prompt (through their website, not Bolo), but not very detailed. I gave excessive details as to what I had done, and then got a two sentence response.- Pretty expensive comparted to a lot of the competition on Bolo, and I'm not sure I'm getting what I paid forI followed the directions to a "T" for seasoning. It said to have it "above 70% for 1-3 days" (though their site says 3-5 days). However, mine was at 84% after less than a day, so I contacted their support team. By the time they got back to me, later that day, it was at 87%. I asked if that was okay since the instructions say "above 70%", which 87% is. The response was not very clear, and seemed a bit lazy (lacking detail) after the great detail I provided. They indicated that I should remove the hydro tray until it settled back down to 72%. I did that, then put the tray back in, and it shot back up.I emailed them again, and also indicated that the included hygrometer was off. I asked for help calibrating or replacing that, as well as what to do about the humidity still being really high. I got what I felt was another lazy response, just saying to to press the button on the hygrometer to calibrate it with a kit (no explanation of what that meant or links to how to do that). Also, there was not response to be still elevated humidity.I emailed again, explaining that I needed more details about this process, and was given a quick explanation, and a link to all of their videos (page two of the link included a link to calibrate the hygrometer). I followed the instructions, and the hygrometer still seems to be inaccurate next to others I have that all read the same in the humidor. And regardless, it's still 78% humidity. I was also told I could share my phone number and they would be happy to talk me through it.I replied again, sharing my phone number, and an updated status of the steps I've taken, that have now got the humidity down to 75-76% consistently. That still seems high to me, so I asked for advice, but haven't heard back. It's not looking like I'll be able to add my cigars still, as I don't want to mess them up, so I guess I'll continue waiting. If they don't get things clearly resolved before my return period expires, I'll probably return it and go with something else.Even with these issues, it could be great, but the follow through seems a little lacking, and the instructions could be much more precise. Still, probably better than most, but it's not like this was $30. It was near the price I could pay at a cigar shop for a similarly sized one without the monograming, which was just a slight bonus and not a selling point.

5.0 out of 5 stars Great Product & Excellent Customer Setvice

V. · April 17, 2025

I would like to offer the highest recommendation possible for the quality and beauty of this humidor. I ordered the monogrammed humidor for a 70th birthday present. We received it carefully packaged and on time. When we opened it, there was a misprint in the monogram but we had a good laugh and the recipient loved it and said it made for a good story that I didn’t even know his initials. I decided to contact Jon at with Customer Service at Case Elegance to inquire if something could be done to remedy the problem. First, I received a response almost immediately that they would be happy to help me. I sent photos of the incorrect monogram and again, received a quick response that a new humidor with the correct letters would be made and sent out within the week. I was beyond appreciative and impressed. I have seldom received such great customer service. I received the new humidor very quickly and the follow up in providing me with the shipping information and then contacting me to see if I had received the product and if it was satisfactory was very appreciated. I highly recommend Case Elegance. The humidor is beautiful and high quality. Thank you Jon and Case Elegance for a wonderful customer experience.

5.0 out of 5 stars makes a stunning first humidor

I.C. · August 16, 2021

I got into cigars in a big way years ago. Like many people, I started with a desktop humidor like this one and later graduated to a much larger system with active cooling and humidity control. But every so often I would head to my best friend's house with a couple cigars from my collection in my old desktop unit and gradually he started expressing an interest in starting his own collection. So this year for his birthday I bought him this humidor, seasoned it for him and added about a dozen cigars from my collection as a starter sampler. I also added a three flame torch, a V and straight cutter, and a package of 60 gram Boveda bags. It went over well, and here are the things I think contributed the most to the wow factor:1. The personalized etching. I know that many people frown on glass top humidors with passive humidity control systems, and I tend to agree they don't always function the best, but it's hard to ignore the shear aesthetic value of a glass window with a family name etched into it shadowing down onto the cigars. It just looks classy and sophisticated, and let's face it that is at least part of the fun of getting into fine cigars and liquor. In any case, I seasoned it for a week and it held its humidity nicely the entire time.2. The accessories shelf. Particularly for someone new to the hobby, you might not want all the various tools spread out everywhere; you want a self-contained unit that you can pickup and bring to wherever you are planning to enjoy a cigar with minimal muss and fuss.3. The digital hygrometer. This was a BIG selling point for me as I'm well aware of how utterly useless those analog hygrometers are. In my experience the least accurate digital model is more accurate than the most accurate analog and the first thing I always do with a new humidor is ditch the analog for a digital replacement, so I really appreciated being able to skip that step and have it look fit and trim with the construction of the box.4. The overall construction. As anyone with experience knows, humidors have a wide range in price, even in desktop units. Given that a quality desktop humidor can cost $1000 or more, anything in the ~$100 price range would probably only qualify as a nice entry level model at best. Absolutely nothing wrong with that; there is a strong decreasing return on investment as you climb above that price, with refinements that will likely go unnoticed by most anyway. So what I wanted to see is construction that feels solid, with precision that passes the finger test (run your finger along the edges of the humidor, does it feels smooth and even?), the dollar bill test (is the seal on the lid tight enough to hold a dollar bill?), and smooth action on the hinges (does it wobble and creak when you open and close the lid or silently turn?). This unit feels solid, and the faux walnut finish looks nice, without ripples or chipping or loose edges. In short, I think you could place this on any nice executive desk without it looking at all out of place.My only real gripe with the humidor is in the instructions, where they try and convince the owner that somehow Boveda packs, despite being an industry standard and staple, just don't work with this humidor. This is almost certainly in the service of selling you an ongoing supply of humidor liquid, a high-margin product they push heavily in the product literature. The problem is that liquids alone tend to over humidify a box, and while they do supply a tiny bag of gel beads with the humidor, their humidification system is clearly based upon liquid in a tray which isn't great. I recommended that my friend toss the tray and replace it with Boveda packs which will provide better overall performance, at a rate of one 60 gram bag per 10 cigars, rounding up.So the bottom line is I would absolutely recommend this product to anyone looking for their first humidor or as a gift of same. It provides a handsome looking place to store up to 20 or so cigars (I wouldn't try and cram more in there unless they are smaller cigars) along with the accessories you'll need, and should be able to keep your cigars in fine shape if stored in a temperature controlled environment out of direct sunlight even if you only use it once every couple of months. Anyone who takes a daily cigar or expands to a larger collection, however, may find that keeping the humidity high enough is a challenge for any desktop unit and should consider getting a separate humidor that they can fill the desktop unit from once a week since desktop humidors don't handle frequent access well.

5.0 out of 5 stars Amazing customer support for the humidor.

J. · June 11, 2025

Customer support here is amazing - humidor arrived with a faulty humidity detector, but the CEO emailed me within the first week of receiving the item to make sure everything was okay, and immediately shipped me a new one! Thank you for such great service on this fantastic humidor.

4.0 out of 5 stars great

M. · May 23, 2025

pretty good humidor for the price, been using it for a few years now. a little drafty but other than that it's been good.

Great product and excellent customer service

A.C. · December 21, 2024

(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } Highly satisfied with my Renzo Humidor. It looks great and temperature and Humidity levels are consistent at just where I want them to be. Videos on the website and the seasoning guide that came with the humidor were easy to follow. I did have a question during the seasoning process and the Case Elegance team was responsive and helpful, they even proactively reached back out to check how things were going a few days later. I’m highly satisfied with my purchase and am confident in recommending to others.

Un super rapport qualité-prix et très classe +++

Y. · January 15, 2024

Rien à redire tout est bien pour ce petit prix le système de peg est vraiment intéressant pour moduler, le système hydro est très facile et l'hygrométre est vraiment précis pour du digitalÀ recommander le plus possible

Works well for beginners

A.S. · September 17, 2023

Build quality is pretty good. Seasoning went well and the humidity level is preserved steadily. Be mindful of the space inside - won't work if you have too many cigars. Definitely recommended.

Insane value and great quality!!

C.b. · March 31, 2025

New to the cigar world and was recommend case elegance for a humidor, this exact one in specific. I would highly recommend for beginners or experienced smokers, it comes with everything you need in regards to set up and has a QR code that directs you to step by step instructions on how to set it up properly! I was thoroughly surprised how easy it all was, and for the price you cannot beat case elegance! It holds its humidity very well and has a super tight seal, if you’re debating between humidors just save yourself the time and go with case elegance!! You’ll thank me later!

Bonito, elegante y no muy grande

H.M. · September 20, 2023

Lo utilizo para añadir unos 20 puros aproximadamente. No fiarse de la capacidad que os digan, más de 30 puros no van a estar bien. Como cualquier humidor hay que curarlo antes, pero es fácil, hay muchos vídeos en youtube para hacerlo.El higrómetro funciona correctamente y te vienen varios botes y bolitas para añadirlas. Después cuando se gasten puedes poner agua destilada.Como regalo para alguien que se inicia en fumar puros está bien, para tener unos cuantos en casa. Si eres aficionado se te quedará bastante pequeño, todo depende de la cantidad que quieras guardar.