5.0 out of 5 stars LOW EXPECTATIONS - HIGH REWARDS

A.S. · February 14, 2021

(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } Having read some reviews, I had pretty low expectations for his table. But we found it on sale for ~$400 and said, what the hell, let's add it to the game room. Delivery was great. It came 'mostly pre-assmebled' The kids love it. Yes, it could use more lift on the fans - but if your kids are 5-13y/o - this is great.The quality is good enough for the price. Particle board mostly. We had a problem with a sensor that would trigger a score when the puck hit the wall rather than going in the gate. That was a bummer - but I called a gal in indiana and she could not have been more helpful.My 5 stars goes 4 to the product and + 1 to the awesome customer service, who sent me new sensors and a new puck just for asking, and now the thing works perfectly after a minor fix. The kids play the hell out of this thing, and I gotta confess, I like it too :) If you can get this between 4-600 - dont think twice. its pretty good vaue and hours of fun.UPDATE May 2021 - We've had this 5 months now - One of the paddles broke, Posting this update for the exceptional customer service. New paddles and pucks on the way. This company could not be more friendly and helpful.

5.0 out of 5 stars Good value. Good balance of features, size, and playability. Outstanding customer service!

D.F. · March 2, 2021

I bought this table for my 13 YO son for Xmas. He was thrilled. It's a bit smaller than the tables in pay arcades so it fits in a smaller room. It's big enough to really smash the puck back and forth, just like the larger tables. The coolest thing about it is that it lights up! The table lights, the score board lights, the strikers light up...even the puck lights up.It arrived quickly after ordering, right on the schedule that I picked when I ordered.It was easy to assemble by following the directions. I was even able to assemble it at 3 in the morning with minimal tools, be quiet enough to not wake anyone early Xmas morning, and quick enough to get back to bed and sleep again before waking for real.Everything worked as it should right out of the box. The only problem I found (when I really got to inspect it at a more decent hour) was smoothly remedied by Ryan, the customer service pro at Escalade Sports. He was quickly able to figure out what was amiss, offer a choice of solutions, and had what I needed shipped right to my door about a week later, COVID-19 and all. Strong work!Overall - Great air hockey table. Good value. Good balance of features, size, and playability. Outstanding customer service. Great gift. I highly recommend it!

4.0 out of 5 stars Family fun (but may not be worth the price)

M.B. · December 27, 2016

We have a slew of elementary aged kids, ages 5-11 and purchased this air hockey table for Christmas. The table was not available on Prime, and we were pleasantly surprised that it was delivered before the estimated arrival date. Because of it's size, it was not delivered via a standard delivery truck but a private delivery company. They called a few days ahead of time to let us know what day it would be arriving and that it required us to be home and to sign for the box (sadly no specific delivery time was offered until a call came 1/2 hour before delivery). The gentlemen delivering were kind enough to bring it all the way into our family room, rather than leave it at the door. It couldn't be a surprise gift however, because a picture of the hockey table is printed in color across the huge box. The table itself isn't too tricky to assemble, certainly easier with two adults, but not necessary. The table is a great size for my 9yo+ aged kids and our youth group teens love it. It's a little tougher for the younger ones, but they pull up a stool and have a great time with it nonetheless. It's awesome that it can be played in the dark and the lights really do make a cool playing effect. Now the down side: 4 days into air hockey ownership, one of our fans gave out. We will be contacting Bolo and trying to get a replacement from the company. Will update when we know what they do. Additional cons: There is only one charging cable so you can only charge one handle at a time. Also, the only way to turn the table on and off is to unplug it. It would be nice if there was a switch so you didn't have to unplug it after use. Will update this review after we resolve the fan issue.UPDATE: Bolo recommended we contact the manufacturer about replacement parts. Called this morning, and after a long wait time to speak with a customer service rep, we had an easy, no-questions asked replacement part ordered and on the way. Knowing that we can get good service on this product and that they are willing to make this right, improves my opinion of the product and we look forward to a lot more use out of it over the years. Thank you escaladesports.com for helping us out!

DONT BOTHER WITH THIS ONE

D. · July 30, 2018

(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } Stop working in 3 months no contact to get parts or repairs . THIS PRODUCT SUCKS STAY CLEAR