5.0 out of 5 stars Love it. Best kitchen tech we've bought.

m. · 4 May 2025

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5.0 out of 5 stars You need this coffee machine.

M. · 21 May 2025

What a machine!! Love it! Arrived today, fast delivery, and no issues. Makes perfect coffees every time. If your a coffee addict like my self. You won't regret it.

5.0 out of 5 stars Takes out the guesswork

A. · 10 April 2025

LOVE this coffee machine - it makes you feel like a Barista, without the guesswork. Just push a couple of buttons, for a great (coffee-shop-like) experience every time.

1.0 out of 5 stars Disappointed and Frustrated – Poor Product and Even Worse Customer Service

H.M. · 6 April 2025

The media could not be loaded. I received the coffee machine and was initially excited to try it out. However, after making just a few cups, the machine began making a strange noise in the frother section. Surprisingly, the noise continued even when the machine was turned off.I contacted Bolo UK to request a replacement, but customer service informed me that replacements were not possible and I could only return the item for a refund. I reluctantly agreed, returned the machine at my own expense, and asked for reimbursement of the shipping costs. Unfortunately, this led to a very frustrating experience. I was directed to submit proof via various links, and received automated responses from no-reply email addresses, making it impossible to get proper follow-up or assistance.Throughout the process, customer service felt dismissive and unhelpful, giving the impression that they were doing everything possible to avoid helping the customer. I even tried contacting Ninja directly through their website, but only received automated replies.Despite everything, I tried to give the product another chance and placed a new order—but it was never shipped. Eventually, I had to cancel it.In the end, I’m left with no coffee machine and over £100 spent on shipping costs that I will likely never see again. This has been one of the most disappointing shopping experiences I've had in years.

5.0 out of 5 stars Well made

F.b. · 17 May 2025

Very happy with it , takes a bit of time to get to know all the settings , now have the machine dialled in to the perfect cuppa

5.0 out of 5 stars Wonderful, but don’t forget the knock box!

N. · 19 April 2025

Fantastic coffee machine! Just like visiting a real café. The only thing letting it down is that Ninja doesn’t include the (necessary) knock box which feels like they are being a bit cheap - when you’re spending £500, it feels like being nickel-and-dimed.

5.0 out of 5 stars Check few kinds of coffee beans & sometimes change the grinding size (finer than recommendation).

G.S. · 23 March 2025

After 10 days:Excellent coffee machine. Easy to operate and makes excellent coffee (depending on the quality of the coffee beans you bought).I use it for cappuccino in the morning and espresso in the afternoon and evening. (4-5 operations a day). Regular use of the double basket.I made cold coffee once and it came out excellent.Meets my expectations of a machine like this and for its price.

5.0 out of 5 stars Coffee machine

A.C. · 8 April 2025

The best coffee machine I have purchased . Not only does it look good but is good value for money too