5.0 out of 5 stars Great upgrade from the Gen1 Cloud Key

M.B. · 11 September 2020

I got this primarily for the addition of a backup battery over the 1st generation Cloud Key, to illeviate fears of a currupt database after power failure. Initially I felt the much higher price was just not justified but having tested it to work flawlessly in safely shutting down, taking the premium build quality into account and the smart display which scrolls between showing the IP address and connected devices count I'm more than happy. As far as speed goes it is alot faster than the Gen1, so much so I find I connect to and use it lot more because it is no longer messes with my impatience!

5.0 out of 5 stars Very easy setup

M. · 27 January 2020

It’s a little expensive for what it does but I will be aiming to use this more often as it makes life a lot easier than trying to find a fresh computer for each set up.Connect this device to a suitable PoE switch that’s connected to a router, enter the IP address that appears on the display into a browser and you have full access to the controller. From there configure your access points and other Ubiquiti devices.As long as you know the controller’s IP, you can use any web capable device to access the network settings. It’s a great tool that shows number of devices on the network and the number of clients using the network.Highly recommended if you can get the extra money to buy it.

5.0 out of 5 stars Great upgrade

C. · 6 November 2019

Great upgrade from the cloud key gen1. It’s much faster, more responsive, great display, and the built in battery means no more database corruption.

5.0 out of 5 stars Great choice

L.B. · 6 November 2020

This is a really good piece of kit, works very well in my system.

5.0 out of 5 stars A great dedicated controller for my Access Points

J.P. · 30 December 2019

No compliants from me - it just works!

3.0 out of 5 stars Fine at first then became very problematic

c. · 28 May 2021

Operated just fine for about 6-7 months. Managed my network very well.But then, I don't know if it was after a software update or not, it started just.... stopping. Hard to explain. It would "turn off" and wouldn't power back on for hours or sometimes every. I would have to unplug it, wait a few hours sometimes and then reconnect it.It seems to be similar problem that others in the Ubiquiti community are reporting and Ubiquiti don't seem to want to resolve it.In the end I've unplugged it and put it away. I migrated network management to using their software on an old Mac Mini. Not ideal, but doesn't just ..... stop.

1.0 out of 5 stars Poor Reliability for an expensive product

O. · 2 March 2020

I have been using this for 2 months now.It is powered using POE from a Uinfi POE switch.It randomly powers down and the only way to restart it is to pull the Ethernet cable and plug it back in which is effectively power cycling it.Looks like Ubiquiti have no answers for this and it is happening to many people now. Do a google search on;Ubiquiti Cloud Key Gen 2 powering off

Installed several UCK-G2's and they are essential!!! Great WAP controller and monitoring tool!!!

G. · 27 June 2020

Don't bother with the original cloud key. Only use the G2's or Dream Machines. The dream machines are easiest.This is a commercial/enterprise product, but it's inexpensive and works well in homes as well. I install these products in small and massive homes alike, because it's very reliable, and it scales easily. If you have a UniFi network without a G2 cloud key, you are missing the point of UniFi.When you pair the cloud key with the security gateway (USG), you will sometimes run into problems with the adoption. DO NOT download the PC controller software for any reason, even if the USG tells you to. ALWAYS use the UniFi app. If you have issues adopting the USG, then factory default that unit. Occasionally you may need to access the web GUI of the cloud key and do a manual adoption of the USG. This is rare, but frustrating when it happens. It does not mean that the equipment is defective, just that there's probably a firmware discrepancy or something.Sometimes after setting up the cloud key initially, you need to power cycle the unit for it to register that it needs a firmware update.For DIY users without networking experience, use the Dream Machine instead, or a non-Ubiquiti product.Once the Ubiquiti network is set up, it just works. Getting it set up is usually straightforward if you understand the order of operations for ubiquiti devices. Basically, do the bare minimum with the USG for internet connectivity. Set up the cloud key and adopt ONLY THE USG. FW update the cloud key, then update the controller software. Then FW update the USG. Then adopt the other network devices. FW update the POE switches first, then the WAPs.IF YOU USE A CLOUD KEY WITHOUT A USG, BE SURE TO DISABLE THE DHCP SERVER WITHIN THE CLOUD KEY.IF YOU ARE NOT USING A USG, YOU SHOULD RECONSIDER AND USE ONE. YOU WILL GET A MUCH BETTER SYSTEM MONITORING EXPERIENCE, AS WELL AS MUCH GREATER REMOTE ACCESS TO YOUR NETWORK - If you need to log into anything on the network remotely that has any sort of web GUI, you can easily port forward port 80 temporarily to that devices address (if it doesn't have a static IP address, the UniFi app will still allow you to easily determine what the client address is for that device) and remote into it from your web browser as needed. If the network is a residential network without a static IP, it's easy to determine the public IP address and use that for remote access from the browser to the port-forwarded device.UNDERSTAND THAT WITH UBIQUITI, YOU PAY A VERY LOW PRICE FOR REALLY GOOD NETWORK EQUIPMENT, BUT TECH SUPPORT IS NONEXISTENT, SO MAKE SURE YOU KNOW WHAT YOU'RE DOING.

Gran marca. Excelente control de red

L. · 26 September 2025

Si usas AP's de ubiquiti a la larga es un imprescindible para manejar redes a distancia.

du bon matériel

E.F. · 4 May 2020

acheté pour :- centraliser plusieurs sites,- disposer de plus de puissance et capacité,- contourner certains problèmes rencontrés avec la cloud key (clé blanche).- créer des vpn site to site et vlan pour tous mes clients,Produit Unifi au top.Transfert des sites (procédure export) a été simplifié par Ubiquiti.Je suis très content de cat achat !PS : si ce commentaire vous a été utile, merci de me le faire savoir !

Nice upgrade from the first version

J. · 18 February 2020

I have a customer with the first version of this Cloud Key and decided to try this for a different customer. The front panel is perfect in determining the DHCP address when setting it up for the first time. Works perfectly and worth the extra cost.That said, it was a bit of a challenge setting it up initially, as it wasn't clear on how to setup the user account in the beginning. It took a few tries and discovered that once I setup a cloud account, I could use that to set it up. It's probably easier if you use the mobile app, but I didn't want to use it, as it's already setup for another customer. Once I got past the initial setup hurdle, everything else worked as expected.

Ottima aggiunta

F.S. · 31 October 2020

Inizialmente avevo implementato l'Unifi Controller riciclando un vecchio PC troppo obsoleto per supportare sistemi operativi client moderni, ma comunque sufficiente per un Linux minimale su cui far girare il software Unifi. Poi questo PC ha reso definitivamente l'anima e quindi anziché sostituirlo ho deciso di installare la Cloud Key, inserendola nel mio rack con la apposita staffa opzionale. Il tutto ha funzionato al primo colpo; interessante il display con le informazioni essenziali (banda Internet utilizzata - ma solo se avete anche Unifi Security Gateway - e numero di client connessi) mostrate in continuo. Completamente soddisfatto dell'acquisto.